Here are some of our most frequently asked questions
When will my order arrive?
It will take about 8-12 days to make your jewellery and for you to receive it. However, if you need it sooner for a particular occasion, please contact me and I will endeavour to speed up the process.
Our 'ready to post' items are pre-made and ready to go. They will be shipped as soon as possible and sent with Royal Mail Tracked 48.
Where are you based?
Barracuda Jewellery is based in London, UK
What if my ring doesn't fit?
As a small business, we will not cover postage costs for any returns (if applicable)
As all jewellery is made to order, your item has specifically been made for you. This means I do not accept returns or exchanges, so please take time when ordering your products. If you have ordered the incorrect ring size, alterations to the size can be done, at an additional charge. (Items that cannot be resized are sea glass rings, the BOWA ring and the Mlini ring).
If by any chance your jewellery is faulty, then please email me at barracudajewellery@gmail.com and I will do my best to resolve the issue.
Earrings cannot be returned due to hygiene reasons.
What is your return policy?
As a small business, we will not cover postage costs for any returns (if applicable)
As all jewellery is made to order, your item has specifically been made for you. This means I do not accept returns or exchanges, so please take time when ordering your products. If you have ordered the incorrect ring size, alterations to the size can be done, at an additional charge. (Items that cannot be resized are sea glass rings, the BOWA ring and the Mlini ring).
If by any chance your jewellery is faulty, then please email me at barracudajewellery@gmail.com and I will do my best to resolve the issue.
Earrings cannot be returned due to hygiene reasons.
How do I care for my jewellery?
- Avoid contact with perfumes or lotions
- Remove before going to bed
- Store in a bag or box
How do I measure my ring size?
A ring sizer works best if you have one. However if you don't have one use a piece of string or paper, wrap it around the base of your finger and measure that against a ruler. This will give you the inside circumference of the ring. Convert to ring size by referring to the chart. If you have an existing ring, you can measure it using the app 'Ring Sizer'
